Our FAQs
Learn everything there is to know!
Frequently Asked Questions
How do I choose the right windows and doors for my needs?
It's not difficult to buy windows online, but there is some complexity. We'll take you through a complete 5 step process. Start by choosing products and configurations, then move into refining by size. See our guide for details.
How do I measure the window and door sizes accurately?
Measuring accurately is critical for buying windows, whether you're shopping online or through a dealer. Two different processes, depending on whether you're doing a new home or replacement windows. Learn how it works in our explainer.
How long will the lead time be?
The lead time varies by product. Please refer to our lead time page to get an overview of standard lead times. We will inform you as soon as your products are ready for pick-up or delivery.
Is there a warranty?
All of our products are covered by the manufacturers' limited warranty. Check out our warranty page to learn more.